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    Fighting discrimination and making travel more open to all

    Project Lighthouse

    Launched in 2020, Project Lighthouse is a tool we use in the United States that helps uncover and address potential disparities in how users of different perceived races may experience Airbnb. We developed Project Lighthouse with guidance from a number of leading civil rights and privacy organisations. 

    Using real data

    We examine how guests and hosts use our platform. Statistical analyses help us find opportunities to make Airbnb more open to everyone.

     

    Protecting privacy
    We analyse trends in aggregate and don’t associate perceived race information with specific people or accounts.
     
    Constantly improving
    Our team continues to identify new ways to make Airbnb more open and equitable.

    Our ongoing work

    • Making Instant Book accessible to more people Instant Book – a feature that allows guests to book a listing without requiring hosts to approve a reservation request – is an important tool that can help reduce potential discrimination in the booking process by supporting more objective bookings. Recent changes that allow for a more holistic definition of a positive track record on Airbnb have helped increase the number of guests successfully making reservations via Instant Book.
    • Helping hosts respond to booking requests New steps that help hosts respond to booking requests in a timely manner also increased the booking success rate. These changes include making pending reservation requests more prominent for hosts. This decreased the number of reservation requests that previously went unanswered, effectively increasing the number of guests who successfully book a place to stay.
    • Helping guests build a positive reputation on Airbnb Guests with reviews have a higher booking success rate. We’ve now made it easier for guests to add co-travellers with Airbnb accounts to their reservation, which enables these co-travellers to receive a review even if they did not book the stay.
    • Supporting hosts and guests throughout their stay We introduced a new feature allowing hosts and guests to display their preferred names on their profiles, after confirming their legal name. We’re also improving the process for hosts or guests who report being identified by the incorrect pronoun in a review. If a host or guest expresses this concern, the pronoun is replaced with the user’s preferred name.
    • Strengthening our policies and procedures We’ve refined the process by which hosts decline a reservation request to help inform them about acceptable and unacceptable reasons for rejecting a booking request. We’ve also updated our Nondiscrimination Policy to make it more effective and incorporated new protections against caste discrimination. Lastly, we are implementing a series of changes to help enhance fairness when a host cancels an existing reservation.
    • haring more information about economic empowerment opportunities available on Airbnb We are expanding the Airbnb Entrepreneurship Academy, which introduces people from diverse and historically underrepresented communities to hosting on our platform in partnership with organisations including the Hispanic Wealth Project, Brotherhood Crusade and United Spinal Association. We’re also continuing to participate in Operation HOPE’s 1 Million Black Businesses (1MBB) initiative, which provides support and coaching for Black entrepreneurs to start, grow or scale their businesses.
    • Continuing our commitment to guests with mobility needs Our accessibility feature search filters make it easier for guests to find and book stays that meet their needs. Through Accessibility Review, we review every accessibility feature submitted by hosts for accuracy.

    Our commitment to fighting discrimination

    This work follows a history of working to fight discrimination including one of the first Civil Rights Audits in 2016, an additional update in 2019, the announcement of Project Lighthouse in 2020 and our 2022 initial release of Project Lighthouse data. These updates covered a range of evolving initiatives and efforts to support everyone being successful on Airbnb.

    The Airbnb Community Commitment

    Since 2016, we’ve asked everyone who uses Airbnb to commit to treating others with respect and without judgement or bias by agreeing to the Airbnb Community Commitment. Anyone who doesn’t agree is denied access to or removed from our platform.

    I will treat everyone in the community – regardless of their race, religion, national origin, ethnicity, skin colour, disability, sex, gender identity, sexual orientation or age – with respect and without judgement or bias.

    Meet our partners

    We consult and collaborate with leading civil rights groups and privacy organisations, including these partners who have advised us on Project Lighthouse.

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